Take Our 2012 Survey and Receive Free Report
Take our survey online and we will send you a copy of ‘The Importance of the Customer Experience in a Down Economy’ by Customer Futures.
Read MoreIntroducing Our ‘Heart & Sole’ Magazine
We’ve compiled our very own customer experience magazine called ‘Heart & Sole’ and in the first issue we’ve taken a look at the concept of ‘going the extra mile’ for the customer.
Read MoreKia Motors Needs to Get the Message
We picked this message up re @Kia_Motors who apparently according to tweets are not listening to their upset customers but are spending too much time Tweeting pointless comments .
Read MoreAnnouncing our December Competition Winner
Congratulations to Heather Miller at London Borough of Hammersmith & Fulham for winning our December competition. We look forward to helping you achieve your customer experience objectives in 2012.
Read More60 Inspirational Quotes for 2012
60 Inspirational Quotes collated by Evan Carmichael at TelusTalksBusiness.
Read MoreTake Our 2012 Survey and Receive Free Report
Iit looks like we all have the prospect of a tough 2012 given the latest news on the Eurozone. Thinking ahead into the year what’s likely to be your biggest challenges? Take our survey online and we will send you a copy of ‘The Importance of the Customer Experience in a Down Economy’, International Thought Leader Report first published in 2008 by Customer Futures (an OgilvyOne Worldwide Group Company) as we entered the financial meltdown. It’s a great read and is as relevant now almost four years on.
Please take the survey it takes less than a few minutes to complete.
Or call us to discuss your challenges.
Introducing Our ‘Heart & Sole’ Magazine
To help you get to the ‘Heart & Sole’ of all things customer related, we’ve compiled our very own customer experience magazine! In the first issue we’ve taken a look at the concept of ‘going the extra mile’ for the customer, with examples of how easy it is to do and a look at organisations who have been seen to get it right:
Want to read it later? Download the PDF here.
Kia Motors Needs to Get the Message
We love the power of social media and how it connects the good the bad and the ugly in customer service and experience. Just look what can happen when you get your message out. We picked this message up re @Kia_Motors who apparently according to tweets are not listening to their upset customers but are perceived by one Twitter users @MissNG12 as spending too much time Tweeting pointless comments . Here’s a brief glimpse at the start of the Tweets.
— Sabrina Wallace (@piripiriturtle) January 24, 2012
@piripiriturtle @MissNG12 thks for mention re @Kia_Motors they haven’t got it have they.
— The Customer’s Shoes (@Customers_Shoes) January 24, 2012
@piripiriturtle @kia_motors @customers_shoes Shame that they don’t care enough to actually read your tweets tho!! #KiaAreCowboys
— Nicola Gardner (@MissNG12) January 24, 2012
So are you using social media to connect with your unhappy customers and then engage with them to understand their issues more deeply?
